Hello and thank you for choosing StagingPro! We are delighted to have you on board as we take you on a quick tour to help you get familiarised, settled in and make the best use of StagingPro’s features available to you based on the StagingPro licence plan you have selected.
Quick setup (Environments)
Step 1: Plan your environments
Step 3: Link additional environments to Production
To easily access all areas of your store’s backend admin Control Panel (including your Sandbox stores) you need Store Owner* access.
*See the BigCommerce article for Store Owner User Role and Permissions
Quick setup (Integrations)
Step 4: Add GitHub accounts
IMPORTANT: Please ensure that your development team reviews and fixes the notifications visible on the deployment logs. Once all log items are reviewed and fixed, the deployments will be successful. Also please be patient when generating preview servers as it will take time to download all the packages and dependencies, before the preview server is generated
Step 5: Setup notifications in Slack
Step 6: Setup notifications in Teams
Step 7: Setup notifications by Email
Test a Migration
Step 8: Try a test ‘Content Migration’ to a non-Production destination store
Please note that some data elements like Promotions will automatically move all other related data entities in full. Please refer to Data Dependencies, Coupon Codes/Promotions, Known Data Migration Issues and Product Fixes/Releases before attempting a test migration
Step 9: Try a test ‘Product Catalog’ migration to a non-Production destination store
IMPORTANT: You MUST perform comprehensive testing and proper validation in non-Production environments first. Only after validation and approval, should you migrate data to a live Production environment.
Migration Types - Bulk Migration vs Selective Migration
Bulk Migration
When you perform a Bulk migration, StagingPro assumes the entities are not present in the destination and the StagingPro app will simply create them on the target store. If the entities already exist, it will show error notifications. There is no update action for existing entities.
Selective Migration
Products
If products already exist on the destination store, it will updated during a migration. Products with multiple variation items will be deleted and recreated on the target store.
Promotions
With current behaviour, promotions that exist in the source store are migrated to the destination store
Pages & Layouts
Page content (text) is updated if the page already exists. If it does not exist, a new page is created. With respect to widgets and widget templates, all existing widgets contained within a page will be removed and recreated again
Time taken for Data Migrations
Well, this is based on many factors such as the data available in your tenant, the data dependencies, BigCommerce API throttling, transfer connections speeds etc and can range from a few seconds for simple migrations to several hours for data intensive migrations
API Access (Selected Plans only)
Depending on the subscription entitlement for selected plans, it is also possible to access to our StagingPro APIs to manage data and deployments using APIs between environments.
Our StagingPro REST API documentation is available at the following URL:
https://www.apimatic.io/apidocs/stagingpro/v/1_0#/rest/step-by-step-tutorial
FAQs
For quick reference, here are some FAQs
Knowledgebase
The knowledgebase URL is → https://stagingpro.atlassian.net/wiki/spaces/SPSUPPORT/overview
Support Tickets Helpdesk
Support ticket portal URL is → https://stagingpro.atlassian.net/servicedesk/customer/portal/1
you can track all of your tickets here as well as search for knowledge base articles
Email (creates a ticket): helpdesk@stagingpro.com
Using the Support Ticket portal helps with faster team assignment for investigation and resolution
IMPORTANT: For support troubleshooting, the StagingPro tech team may request access to sandbox stores only. As with Bulk Migration behaviour, items on the target sandbox store will need to be deleted before attempting a migration to ensure the migration happens correctly. Please ensure that:
You do not store important, business critical or development essential data on a sandbox store as this is for test migrations only! Keep your configuration settings safe elsewhere.
If there is any information we need to be aware before granting access to our tech team for troubleshooting e.g.,
i) data on staging that you’re team is actively working on and you wish to retain
ii) your development workflow processes we need to be aware of, please let us know before access is granted and our testing starts.
Support Phone Numbers
StagingPro USA Support +1 510-817-0111
StagingPro UK Support +44 20 4547 9292