{"xsrfToken":"706108a43a9ac572a8e69a739004539f1a309654_lout","branding":{"id":"1","key":"spsupport","name":"StagingPro Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#273bc4","headerLinkHoverBGColor":"#273bc4","headerBadgeColor":"#273bc4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7c652c9-5ad2-4799-bf4c-34fcaba4145d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2JiNzc4Mi00MWE1LTQxZWItYmIzMC04ZTUwZTI1OTliYmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YzY1MmM5LTVhZDItNDc5OS1iZjRjLTM0ZmNhYmE0MTQ1ZCI6WyJyZWFkIl19LCJleHAiOjE3MzIyMTQyMzYsIm5iZiI6MTczMjIxMzYzNn0.cB8Gx0n7YTHhl6_t1C7_ZekvOKDDvktN37Fn9I8f0vo&client=f3bb7782-41a5-41eb-bb30-8e50e2599bbc&mode=fit","logoId":"e7c652c9-5ad2-4799-bf4c-34fcaba4145d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Staging Pro Help Center","sharedPortalName":"Staging Pro Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Staging Pro Help Center","sharedPortalName":"Staging Pro Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a1845e4d-fec3-4535-9512-a2b491734254/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2JiNzc4Mi00MWE1LTQxZWItYmIzMC04ZTUwZTI1OTliYmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmExODQ1ZTRkLWZlYzMtNDUzNS05NTEyLWEyYjQ5MTczNDI1NCI6WyJyZWFkIl19LCJleHAiOjE3MzIyMTQyMzYsIm5iZiI6MTczMjIxMzYzNn0.Iaf6xDm5_ccxsLqnDrNJ_G2Owh-DQEiF1YU-ablvQJQ&client=f3bb7782-41a5-41eb-bb30-8e50e2599bbc&height=300&mode=fit","bannerMediaApiFileId":"a1845e4d-fec3-4535-9512-a2b491734254","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"spsupport","projectId":10001,"serviceDeskId":1,"name":"StagingPro Support","description":"<p>Welcome! You can raise a request for StagingPro Support using the options provided.</p>\n<p>StagingPro Enquiries: +44 20 4547 9292</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"12","name":"Demo Request","descriptionHtml":"<p>Please provide information on:<br> Company name<br> Issues trying to overcome<br> Existing or New BigCommerce merchant<br> BigCommerce Plan Type (Enterprise, Essentials)</p>","callToAction":"Demo Request","introHtml":"<p>For any requests for demos</p>","icon":10550,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"11","name":"Partner Sandbox","descriptionHtml":"<p>Please enter your agency name and BigCommerce partner manager name and email, as well as if you have a merchant in mind.</p>","callToAction":"Partner Sandbox","introHtml":"<p>As a BigCommerce partner, use this form to request a trial sandbox (14 days).</p>","icon":10468,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"9","name":"BC Support","descriptionHtml":"","callToAction":"BC Support","introHtml":"<p>Support request from BC agents</p>","icon":10550,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"10","name":"BC Up Down Cancel","descriptionHtml":"","callToAction":"BC Up Down Cancel","introHtml":"<p>Upgrade, Downgrade or cancel</p>","icon":10550,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://stagingpro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"2":[10,9,5],"1":[12,11,1,2,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"39f718d5-8a3a-3571-9fda-9e0fe46f20c1","appLinkName":"System Confluence","appLinkUrl":"https://stagingpro.atlassian.net/wiki","spaceKey":"SPSUPPORT","spaceName":"StagingPro Support","spaceUrl":"https://stagingpro.atlassian.net/wiki/spaces/SPSUPPORT","isServer":false},"labels":[],"projectKey":"SPSUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://stagingpro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SPSUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2JiNzc4Mi00MWE1LTQxZWItYmIzMC04ZTUwZTI1OTliYmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMTQ4MzYsIm5iZiI6MTczMjIxMzYzNn0.tNrRd-cYuhMdlpA1cLwe8Ogv5v6kRi6CgXVcWSaplcY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"f3bb7782-41a5-41eb-bb30-8e50e2599bbc","tokenDurationInMins":20}},"sharedPortal":{"name":"Staging Pro Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://stagingpro.atlassian.net/wiki","kbLinkDomainURLs":["https://stagingpro.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}