Hello and thank you for choosing StagingPro! We are delighted to have you on board as we take you on a quick tour to help you get familiarised, settled in and make the best use of StagingPro’s features available to you.
Quick setup (Environments)
Step 1: Plan your environments
Step 3: Link additional environments to Production
To easily access all areas of your store’s backend admin Control Panel (including your Sandbox stores) you need Store Owner* access.
*See the BigCommerce article for Store Owner User Role and Permissions
Quick setup (Integrations)
Step 4: Add GitHub accounts
IMPORTANT: Please ensure that your development team reviews and fixes the notifications visible on the deployment logs. Once all log items are reviewed and fixed, the deployments will be successful.
Step 5: Setup notifications in Slack
Step 6: Setup notifications in Teams
Step 7: Setup notifications by Email
Test a Migration
Step 8: Try a test ‘Content Migration’ to a non-Production destination store
Please note that some data elements like Promotions will automatically move all other related data entities in full. Please refer to Data Dependencies, Coupon Codes/Promotions, Known Data Migration Issues and Product Fixes/Releases before attempting a test migration
Step 9: Try a test ‘Product Catalog’ migration to a non-Production destination store
IMPORTANT: You MUST perform comprehensive testing and proper validation in non-Production environments first. Only after validation and approval, should you migrate data to a live Production environment.
FAQs
For quick reference, here are some FAQs
Knowledgebase
The knowledgebase URL is → https://stagingpro.atlassian.net/wiki/spaces/SPSUPPORT/overview
Support Tickets Helpdesk
Support ticket portal URL is → https://stagingpro.atlassian.net/servicedesk/customer/portal/1
you can track all of your tickets here as well as search for knowledge base articles)
Email (creates a ticket): helpdesk@stagingpro.com
Using the Support Ticket portal helps with faster team assignment for investigation and resolution
Support Phone Numbers
StagingPro USA Support +1 510-817-0111
StagingPro UK Support +44 20 7147 9886