Hello and thank you for choosing StagingPro! We are delighted to have you on board as we take you on a quick tour to help you get familiarised, settled in and make the best use of StagingPro’s features available to you.
Quick setup (Environments)
Step 1: Plan your environments
Step 3: Link additional environments to Production
To easily access all areas of your store’s backend admin Control Panel (including your Sandbox stores) you need Store Owner* access.
*See the BigCommerce article for Store Owner User Role and Permissions
Quick setup (Integrations)
Step 4: Add GitHub accounts
IMPORTANT: Please ensure that your development team reviews and fixes the notifications visible on the deployment logs. Once all log items are reviewed and fixed, the deployments will be successful.
Step 5: Setup notifications in Slack
Step 6: Setup notifications in Teams
Step 7: Setup notifications by Email
Test a Migration
Step 8: Try a test ‘Content Migration’ to a non-Production destination store
Please note that some data elements like Promotions will automatically move all other related data entities in full. Please refer to Data Dependencies, Coupon Codes/Promotions, Known Data Migration Issues and Product Fixes/Releases before attempting a test migration
Step 9: Try a test ‘Product Catalog’ migration to a non-Production destination store
IMPORTANT: You MUST perform comprehensive testing and proper validation in non-Production environments first. Only after validation and approval, should you migrate data to a live Production environment.
Migration Behaviour
Bulk migration
Bulk migration assumes the items are not present in the destination and the StagingPro app will simply create the items on the target store. If the items already exist, it will show duplicate error notifications
Selective migration
Products
If product already exists it will update the item on the target store. Products with multiple variation items will be deleted and recreated on the target store
Promotions
TBC
Pages & Layouts
Page content (text) is updated if the page already exists. If it does not exist, a new page is created. With respect to widgets and widget templates, all existing widgets contained within a page will be removed and recreated again
FAQs
For quick reference, here are some FAQs
Knowledgebase
The knowledgebase URL is → https://stagingpro.atlassian.net/wiki/spaces/SPSUPPORT/overview
Support Tickets Helpdesk
Support ticket portal URL is → https://stagingpro.atlassian.net/servicedesk/customer/portal/1
you can track all of your tickets here as well as search for knowledge base articles)
Email (creates a ticket): helpdesk@stagingpro.com
Using the Support Ticket portal helps with faster team assignment for investigation and resolution
Support Phone Numbers
StagingPro USA Support +1 510-817-0111
StagingPro UK Support +44 20 7147 9886