Hello and thank you for choosing StagingPro! We are delighted to have you on board as we take you on a quick tour to help you get familiarised, settled in and make the best use of StagingPro’s features available to you based on the StagingPro licence plan you have selected.
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Step 4: Add GitHub accounts
IMPORTANT: Please ensure that your development team reviews and fixes the notifications visible on the deployment logs. Once all log items are reviewed and fixed, the deployments will be successful. Also please be patient when generating preview servers as it will take time to download all the packages and dependencies, before the preview server is generated
Step 5: Setup notifications in Slack
Step 6: Setup notifications in Teams
Step 7: Setup notifications by Email
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Step 8: Try a test ‘Content Migration’ to a non-Production destination store
Please note that some data elements like Promotions will automatically move all other related data entities in full. Please refer to Data Dependencies, Coupon Codes/Promotions, Known Data Migration Issues and Product Fixes/Releases before attempting a test migration
Step 9: Try a test ‘Product Catalog’ migration to a non-Production destination store
For Multi storefront migrations please refer to the following article Migrating BigCommerce Channels/Storefronts
IMPORTANT: You MUST perform comprehensive testing and proper validation in non-Production environments first. Only after validation and approval, should you migrate data to a live Production environment.
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Migration Types - Bulk Migration vs Selective Migration
Bulk Migration (Migration that creates records in an empty destination store)
When you perform a Bulk migration, StagingPro assumes the entities are not present in the destination and the StagingPro app will simply create them on the target store. If the entities already exist, it will show error notifications. There is no update action for existing entities.
When you select ‘Products’, by default, the product stock inventory count wont migrate. Use Selective Migration for Products instead.
NOTE: New Product ids are linked to orders during Bulk Content Migration
Selective Migration (Migration that updates records in the destination store)
Products
If products already exist on the destination store, it will updated during a migration. Products with multiple variation items will be deleted and recreated on the target store.
Selective Product Migration now features the ‘Copy All Products’ button, which means you can run a selective update on all products now, as an on-demand task
Now by default (wi, Product Stock count wont migrate unless you specify the checkbox value on the popup 'Migrate Product Stock inventory count to target store'
Promotions
With current behaviour, promotions that exist in the source store are migrated to the destination store
Categories
If categories exist in the destination store, you can use this option to update the categories on the target store
Pages & Layouts
Page content (text) is updated if the page already exists. If it does not exist, a new page is created. With respect to widgets and widget templates, all existing widgets contained within a page will be removed and recreated again
IMPORTANT: For reliable Pages migration (applies to both bulk migration and selective migration types), install the script on the source store and click ‘Load Storefront’, allowing the system to accurately assess the page element positions, before the migration starts. The steps for this is covered in the article Content Migration: Pages and Layouts (Beta)
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Support ticket portal URL is → https://stagingpro.atlassian.net/servicedesk/customer/portal/1
you can track all of your tickets here as well as search for knowledge base articles
Email (creates a ticket): helpdesk@stagingpro.com
Using the Support Ticket portal helps with faster team assignment for investigation and resolution
IMPORTANT: For support troubleshooting, the StagingPro tech team may request access to sandbox stores only. As with Bulk Migration behaviour, items on the target sandbox store will need to be deleted before attempting a migration to ensure the migration happens correctly. Please ensure that:
You do not store important, business critical or development essential data on a sandbox store as this is for test migrations only! Keep your configuration settings safe elsewhere.
If there is any information we need to be aware before granting access to our tech team for troubleshooting e.g.,
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